1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [5-10] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
3. Damaged Items in Transport
If there is any damage to the packaging on delivery, email us immediately at [firstname.lastname@example.org] within 24 hours of delivery with photos and videos.
If you have any questions about the delivery and shipment or your order, please contact us.
5. Customs & Duties For International Buyers
Buyers are advised that we are not responsible for any custom charges, duties, VAT, etc, that your country may be charging as these vary from case-to-case and are beyond our purview.
International customers are advised to contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.